Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile information
• Payment Information: Billing address, payment method details (processed securely by our payment partners)
• Learning Preferences: Language goals, current proficiency level, learning schedule preferences
• Communication: Messages, feedback, and support requests
• Class Participation: Audio and video recordings of classes (with your consent)

1.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information:

• Usage Data: Pages visited, time spent, features used, and learning progress
• Device Information: Device type, operating system, browser type, and IP address
• Performance Data: Class attendance, assignment completion, and assessment results
• Technical Data: Log files, error reports, and system performance metrics

1.3 Information from Third Parties

We may receive information from third-party services:

• Social Media: If you connect your social media accounts
• Payment Processors: Transaction confirmations and payment status
• Analytics Services: Aggregated usage statistics and performance metrics

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver language classes, learning materials, and support
• Personalize Learning: Customize content and recommendations based on your progress and preferences
• Process Payments: Handle billing and payment processing
• Communicate: Send important updates, class reminders, and support responses
• Improve Services: Analyze usage patterns to enhance our platform and teaching methods
• Ensure Security: Protect against fraud, abuse, and unauthorized access
• Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Limited Sharing

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third parties who help us operate our platform (payment processors, cloud hosting, analytics)
• Teachers and Classmates: Basic profile information and class participation (in group classes)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)
• Consent: When you explicitly consent to sharing

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using SSL/TLS and AES-256
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and penetration testing
• Staff Training: Regular security training for all employees
• Incident Response: Comprehensive incident response procedures

4.2 Data Breach Notification

In the unlikely event of a data breach, we will notify affected users within 72 hours as required by GDPR and other applicable laws.

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

5.2 Communication Preferences

You can control your communication preferences:

• Unsubscribe from marketing emails (account emails will continue)
• Adjust notification settings in your account
• Contact us to update your preferences

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Until you delete your account or request deletion
• Class Recordings: 90 days after the class (unless you request earlier deletion)
• Payment Records: 7 years for tax and accounting purposes
• Usage Analytics: Aggregated and anonymized data may be retained longer

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where applicable
• Other appropriate safeguards as required by law

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Cookies and Tracking Technologies

9.1 Types of Cookies

We use different types of cookies:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

9.2 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

10. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those services. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Email notification to your registered email address
• Prominent notice on our platform
• In-app notification

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@ispeaky.com
• Data Protection Officer: dpo@ispeaky.com
• Address: [Company Address]
• Phone: [Phone Number]

13. Regional Privacy Rights

13.1 European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

13.2 California (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it.

13.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. Contact us if you have questions about your specific rights.